Tuesday, 14 January 2014

My reply from Johnson regarding my complaint about the electrical wipes

Dear Ms. Smith,

Thank you for your reply.
In regards to your question SC Johnson is a manufacturer of cleaning products. These are all specially formulated to clean different kinds of products and surfaces and depending on those
formulations, different claims are made on the product labels.
However, SC Johnson is not the manufacturer of the surfaces to be cleaned. Those surfaces are multiple and, for commercial advantage, those manufactures (be they of TV screens, kitchen
work tops, toilet seats or shower screens) all try to differentiate their products from their competition. This frequently involves applying special finishes to them (often patent protected). In many instances these special finishes require special or specific treatment, that will be explained and highlighted in their manuals.

SC Johnson can neither test its products on all the thousands of available surfaces in the market place or indeed maintain a database of all the different technologies used in the manufacturing of different surfaces. Prior to cleaning, it is always important to read and follow the care instructions for a particular surface and, when these are not available, to test any cleaning product / methodology on a small inconspicuous area first, to make sure no damage is caused. This is therefore the
advice that SC Johnson conveys to consumers via the label of its products.

I will be sending you today a letter, enlcosed will be a voucher to the value of the product.

I would like to thank you once again for your contact.
Yours sincerely,

Filipe Rosa
Customer Service Advisor

SC Johnson

1 comment:

  1. A bit of a cop out really by saying everything is made differently - well why does the packet claim they work on Plasma TV's then. I will see how much my voucher is for and post when I get it